Italian Medicines Agency - AIFA

Address: Via del Tritone, 181 ‐ 00187 Roma
Switchboard: (+39) 06 5978 401
PEC (certified e-mail): protocollo@pec.aifa.gov.it

Adverse Reactions (ADRs):

• For reports on an adverse drug reaction (medicines and vaccines): https://servizionline.aifa.gov.it/schedasegnalazioni/#/

Documents and decisions:

• For AIFA documents: https://www.aifa.gov.it/provvedimenti
• For decisions and acts of the Agency published in the Italian Official Journal: https://trovanorme.aifa.gov.it/#/

Helpdesk:

• For technical problems or AIFA online services malfunctions: helpdesk@aifa.gov.it 
  mon/fri ‐ 9:00/18:00 ‐ Tel. (+39) 06 6228 9430
• Please review the known technical issues and see if a solution is available: https://servizionline.aifa.gov.it/otrs/public.pl

FarmaciLine (medicine helpline):

• For questions regarding efficacy, safety and availability of medicinal products
  Toll-free number: 800‐571661 (Mon/Fri ‐ 9:00/14:00) 
  farmaciline@aifa.gov.it
  https://www.aifa.gov.it/farmaciline

Conferences and meetings:

• For information regarding the authorisation of conferences and meetings: 
  https://www.aifa.gov.it/faq‐autorizzazione‐convegni‐e‐congressi
  For further information, please contact integraconvcong@aifa.gov.it specifying the topic in the subject line

Access to documents:

• Simple civic access (where the Administration fails to publish mandatory data or documents): 
  Please contact the Head of Corruption Prevention and Transparency (RPCT): rpct@pec.aifa.gov.it
• Generalised civic access (request for data or documents other than those for which there is an obligation to publish) 
  Please contact directly the Office holding the document or the Disputes Resolution Office: protocollo@pec.aifa.gov.it 
  In case of no reply or refusal: rpct@pec.aifa.gov.it
• Access to administrative documents (documents in which the applicant has a direct and current interest): 
  Please contact the Office holding the document or the Disputes Resolution Office: contenzioso@pec.aifa.gov.it 
  In case of no reply, you can submit a request to the Director General (holder of the power of substitution): direzionegenerale@aifa.gov.it
• For forms, regulations, access register and further information: https://www.aifa.gov.it/accesso‐civico e https://www.aifa.gov.it/moduli-richieste-accesso-documenti 

Press and Communication Office

• For press accreditation, enquiries and interviews: 
  ufficiostampaaifa@aifa.gov.it 
  Tel. (+39) 06 5978 4419

AIFA website

• For questions concerning the contents published on the institutional website, please contact:  portaleaifa@aifa.gov.it